We are here for you

Form

Please share the details here







    Upload file: max 5MB, JPG/PNG/PDF only.

    FAQ

    Have a look at these FAQ first for quick Information

    When will my order be dispatched?

    All items in this store are made to order and average order processing times are 3 to 5 business days. Processing times may vary during busier seasons such as Black Friday/Cyber Monday and Christmas. Order processing times must be added to shipping times.

    What is shipping time?

    Shipping times depend on the ship-to location. Please note that shipping delays can occur over which we have no control especially during busy seasons such as Black Friday/Cyber Monday and Christmas.

    Average shipping times are:

    USA – 3 to 5 days
    Canada/India – 6 to 10 days
    EU – 3 to 7 days
    Australia/New Zealand – 12 to 14 days

    How much does shipping cost?

    Orders to US addresses have a flat shipping rate of $3.95 per order up to the value of $15. We have FREE SHIPPING for US over $99 and international above $249. For all other destinations shipping rates are calculated at checkout and vary depending on the ship-to location as well as products ordered. Some orders containing different items may be shipped separately as they cannot be packaged together such as Mugs.

    May I get a tracking number?

    Yes, of course! All orders include tracking after the order is processed (1-4 days). Email: [email protected] with your order number if you are missing a tracking number and we will send you one at our soonest convenience. Please note that the order number is not your tracking number.

    Where can I track my order?

    Go to the tracking link provided in the Email sent to you. Orders can be tracked by entering the right order details and email address.

    Can you help me find the right size?

    Sizing information is provided in each product listing. Items vary in style and size, even if they look similar, and we recommend that you thoroughly read the item description and sizing details provided before purchasing as we do not offer size exchanges. If in any doubt, please contact us for assistance at [email protected]

    I haven’t received my order – what now?

    We currently accept both PayPal and Credit Card payments! You do not need a PayPal account to pay.

    How can I pay?

    For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Please contact us at [email protected] stating your order number.

    We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double-check with your local post office first to try and locate the lost order.

    If the tracking information states that your item was delivered but you have not received it, we cannot take responsibility and you will need to take this up with the delivery company.

    I have received are faulty/incorrect products – what now?

    In the rare event that you have received faulty goods or we have made a mistake please contact us within 3 days of receipt of your goods. We require 2 photographs of the damage or error, a close-up and a full product photo. A replacement item will be sent to you as soon as the fault has been approved.

    We cannot accept any claims for faulty goods if they have been used, worn or in any way tampered with and we cannot accept any consequential losses relating to the purchase of these goods.

    Please check our Refund & Returns Policy for further details.

    Can I cancel or change my order?

    After placing your order you have a 2-hour cancellation window during which time you can request a cancellation or make changes to your order by contacting [email protected] stating your order number. After that time orders will be sent for processing and can no longer be cancelled or changed. Due to the made-to-order nature of all our products we are unable to offer refunds or exchanges for change of heart or incorrect sizes chosen once the cancellation period has lapsed.

    What printing methods do you use?

    We use a range of technologies including the latest DTG (Direct to Garment) printing processes resulting in a soft, vintage-like print for our graphic t-shirts, sweatshirts, hoodies and socks.

    What is an AOP (All Over Print) Product?

    Our all-over-printed products such as dresses, skirts, shorts, leggings, bags, beach towels, joggers, hoodies and sweatshirts are printed using a dye sublimation technique. These cut & sew products have our designs printed on to the fabric first which is then cut and hand-sewn by expert teams utilizing the best quality fabrics you’ll love to wear.

    What happens if I type in the wrong address?

    If you provide us with a wrong address and the shipment has not been sent out please email us at [email protected] & we will change it to the correct address. If it has been sent out, it is not possible to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!

    Taxes & Duties - refunds.

    International taxes and duties are not in our hand, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.

    I can’t find my question here

     

    Please fill up contact us form or email us at [email protected] or get in touch via our Contact Us form at the bottom of this Web Page

     

    We use cookies to help personalise content and to login.