Faulty & Incorrect Items
In the rare event that you have received faulty goods or we have made a mistake please contact us within 3 days of receipt of your goods. We require 2 photographs of the damage or error, a close-up and a full product photo. A replacement item will be sent to you as soon as the fault has been approved.
We cannot accept any claims for faulty goods if they have been used, worn or in any way tampered with and we cannot accept any consequential losses relating to the purchase of these goods.
Please register the problem by contacting us at firstname.lastname@example.org providing your name, order number & photos and a brief explanation of what went wrong.
You will receive a reply from us within 24 hours and if your claim is approved we will organize a replacement for you.
Refunds & Exchanges
After placing your order you have a 2 hour cancellation window during which time you can request a cancellation or make changes to your order by contacting email@example.com stating your order number. After that time orders will be sent for processing and can no longer be cancelled or changed.
Due to the made-to-order nature of all our products we are unable to offer refunds or exchanges for change of heart or incorrect sizes chosen once the cancellation period has lapsed.
Please check the size guide provided within each listing together with the detailed product description before placing your order. If you have any doubts or questions we are happy to assist you. You can contact us at firstname.lastname@example.org and you will receive a reply within 24 hours.